Refund Policy

Policy Scope

This Refund Policy is applicable to all purchase orders of mineral makeup and clean skincare products on the bareminerals.it.com platform, standardizing the whole process rules of customer refund application, review, processing and arrival. Combined with the platform's 60-day free return service, this policy ensures that all customers can enjoy safe and worry-free shopping and after-sales rights and interests.

Refund Eligibility

Customers who purchase products on bareminerals.it.com can apply for a refund through authorized reseller channels within 60 days after receiving the goods. The applicable scenarios include product dissatisfaction, inappropriate use effect, repeated purchase, product quality problems, logistics damage and other legitimate reasons. For products that have quality problems, we support unconditional refund or exchange services.
To ensure the smooth progress of the refund process, the applied refund products need to keep the original packaging complete, unused, unopened and undamaged (except for quality problem products). Customers need to provide relevant order information and product real pictures as verification materials when applying for refund.

Free Return Service

bareminerals.it.com provides free return service for all eligible refund applications. Customers do not need to bear any return freight, handling fee and other additional costs. We undertake all return logistics expenses, fully protecting customers' shopping rights and interests and reducing customers' after-sales shopping costs.

Refund Processing Cycle

After receiving and verifying the returned products, our platform will complete the internal review and refund initiation process within 1-3 working days. The unified refund arrival cycle is 5-10 working days. The specific arrival time is affected by the customer's payment channel and bank processing efficiency. All refunds will be returned through the original payment account, and no other transfer channels are supported to ensure the security of funds.

Special Refund Instructions

For individual special products such as trial samples, gift accessories and limited flash sale products, the refund rules will be subject to the product page description and order agreement. If the customer actively cancels the order before the goods are delivered, we will complete the full refund processing within the specified cycle. For orders that have been delivered, they need to follow the 60-day return and refund rules.
We strictly abide by the standardized refund process, and will not arbitrarily refuse legitimate refund applications of customers. If you encounter any problems in the refund process, you can contact our after-sales support team at any time, and we will solve the problem for you as soon as possible.